Fivehop (together with our affiliates and subsidiaries, "Fivehop",
"Services) provided by Fivehop.
CHANGES TO THIS POLICY
We may update this privacy statement to reflect changes to our information practices. If we make any
changes we will notify you by email (sent to the email address specified in your account) or by means of
notice on this Site prior to the change becoming effective.
We encourage you to periodically review this page for the latest information on our privacy practices.
Site or Services.
HOW WE USE YOUR PERSONAL INFORMATION
Information about our customers is an important part of our business. We may use your information in the
We use personal information in the file we maintain about you, and other information we obtain from your
and past activities on the Site, to provide to you the services offered by the Site. For example, to
service and billing disputes; troubleshoot problems; bill any amounts due from you; measure consumer
our products and services; inform you about online and offline offers, products, services, events and
deliver information to you that, in some cases, is relevant to your interests, such as product news;
your experience; detect and protect us against error, fraud and other criminal activity; enforce our
Use; provide you with system or administrative messages, and as otherwise described to you at the time
collection. On occasion we use email address or other contact information to contact our Users to ask
their input on our services.
We may also use personal information about you to improve our marketing and promotional efforts, to
usage, to improve our content and product offerings, and to customize the Site's content, layout, and
These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth,
efficient, safe and customized experience while using the Site.
On the other hand, we use your information to process your subscription, and we may store your payment
information (using a trusted third party such as PayPal or Stripe) so that you do not have to re-enter
time you make a purchase.
If you wish to subscribe to our newsletters, we will use your name and email address to send the
you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to
receive our newsletters you may update the settings in your account, follow the instructions located in
email, or you may contact us at firstname.lastname@example.org .
PERSONAL INFORMATION WE COLLECT
In general, you can browse the Site without telling us who you are or revealing any personal information
yourself. Once you become a User, we require you to provide various contact and identity information,
information, and other personal information as indicated on the relevant forms on the Site (which vary,
depending on what kind of User you are), and you are no longer anonymous to us. Where possible, on these
we indicate which fields are required and which fields are optional.
As is true of most websites, we gather certain information automatically and store it in log files. This
information may include internet protocol (IP) addresses, browser type, the webpage you were visiting
came to our Site, internet service provider (ISP), pages of our Site that you visit, the time spent on
pages, referring/exit pages, operating system, date/time stamp, and/or clickstream data. Fivehop does
collect IP addresses of end users on behalf of Customers.
We may also use other third-party services to assist us in using and analyzing these tools and the data
provide, and in monitoring your use of the Site.
RETENTION, ACCESS AND CHANGE TO PERSONAL INFORMATION
You may review, correct or delete your personal information any time by accessing your account on the
set up your profile, or contact us by email email@example.com.
Si usted es un usuario final de un sitio de atención al cliente o ha publicado contenido generado por el
con hashtags marca de un cliente y ya no desea ser contactado por dicho cliente, póngase en contacto con
cliente directamente. Si el cliente solicita que Fivehop eliminar la información de nuestros registros,
responder a la petición del cliente dentro de los 30 días hábiles.
Fivehop will retain personal data provided by our end users and the data we process on behalf of our
for as long as needed to provide the Services. We will retain and use your information as necessary to
with our legal obligations, resolve disputes, and enforce our agreements.
TRANSFER OF PERSONAL INFORMATION
Fivehop may transfer personal information to those Customers on whose behalf we have collected it and to
companies that help us provide our Services, but we’ll never sell their information.
We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in
operation of the Site, and may disclose personal information to them in the course of our use of their
For example, we may use the services of third-party hosting companies to host the operation of the Site.
may involve the hosting of data, including personal information, on servers operated by those hosting
We take care to use only service providers that we believe are reputable and able to live up to our and
expectations, including about the handling of confidential information.
OUR COOKIES POLICY
Fivehop uses technologies like cookies, pixel tags and web beacons to provide, monitor, analyze, promote
improve the Service. For example, a cookie is used to remember your user name when you return to the
to improve our understanding of how you interact with the Service. You can block cookies on your web
however please be aware that some features of the Service may not function properly if the ability to
cookies is disabled.
You may disable or block cookies by adjusting your browser preferences at any time; however, please be
that some features of the Service may not function properly if the ability to accept cookies is
utilize third-party service providers to provide us with analytics services and to serve advertisements
behalf across the Internet. These parties may utilize cookies or similar technologies to gather
about your browsing activities over time and across different websites following your use of the
example, we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google
the Service. To opt-out of having your data used by Google Analytics please go to:
We do not currently recognize or respond to browser-initiated Do Not Track signals that provide a method
out of the collection of information about online activities over time and across third-party websites
services as there is no consistent industry standard for compliance.
RELEASE OF PERSONAL INFORMATION
We may share your information in the following ways:
With Your Consent. We will share personal information with companies, organizations or individuals
Fivehop when we have your consent to do so.
When we deem it necessary to protect the property or rights of the user community, or this Site or the
We require that you connect your Instagram account to the Fivehop platform, so that we can access data
provide you with our services.
As required by law, such as to comply with a subpoena, or similar legal process.
If Fivehop is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, our
information may be among the transferred business assets. We will notify you of such a change in
transfer of assets by posting a notice on the website.
We may share your information with service providers who perform services on our behalf.
To designated third parties to resolve or investigate abuse complaints.
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or
safety of others, investigate fraud, or respond to a government request.
If necessary to defend against legal claims.
We may post Customer testimonials/comments/reviews on our Site which may contain personally identifiable
information. We obtain the Customer’s consent prior to posting the testimonial if we include personal
information, such as a name, of the Customer along with the testimonial. If you are the subject of a
and want your testimonial removed, please contact us at firstname.lastname@example.org .
Fivehop is very concerned about safeguarding the confidentiality of your personally identifiable
For that reason, we implement security technology and firewalls, systems and procedures, and we
work to improve our security measures. However, no security system is foolproof and we cannot guarantee
security of your information.
For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any
you send to us electronically. The encryption process protects your information, by scrambling it before
sent to us from your computer. Once Fivehop receives your transmission, we make commercially reasonable
to ensure its security on our system.
You should also protect and not share your Fivehop UserID, password and account information.
COMMUNICATIONS FROM FIVEHOP
If you opt in to receive marketing communications from Fivehop, subscribe to our newsletter(s) or become
Customer of our Services, we will use your name and email address to send communications to you.
If you no longer wish to receive these communications you can follow the unsubscribe instructions
those emails or contact us at email@example.com . But, customers may not opt-out of service-related
communications which are not promotional in nature. If you do not wish to receive them, you have the
deactivate your account.
It has become increasingly common for unauthorized individuals to send e-mail messages to consumers,
to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer
personal, often sensitive information. Phishing emails will show the sender as a legitimate email
as firstname.lastname@example.org) and will usually have text and graphics stolen from genuine websites. The email
either ask you to enter private information or may provide a link to a website that does the same. But
difference is that we will never ask you for personal information (such as your username, password, or
card information) through an email.
If you receive an email that looks like it is from us asking for personal information, please don’t
don’t enter any information, and don’t click on any link in the email. If you have questions regarding a
suspicious email, please contact us immediately at email@example.com .
The Site and Services are directed only at users over the age of 18. If you have reason to believe that
under the age of 18 has provided personal information to us, please contact us at firstname.lastname@example.org , and
delete the information as soon as possible.
If you are under 18, you may make purchases only with consent of a parent or guardian.