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Privacy Policy

This privacy policy applies to Fivehop ( (individually and collectively, the "Site") operated by Fivehop (together with our affiliates and subsidiaries, "Fivehop", "we", "us", "our" and terms of similar meaning). The privacy policy also applies to the content management services (the "Services) provided by Fivehop. By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you do not agree to abide by these practices or any future privacy policy, please do not use or access the Site or Services.
Information about our customers is an important part of our business. We may use your information in the following ways: We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the services offered by the Site. For example, to resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure consumer interest in our products and services; inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Use; provide you with system or administrative messages, and as otherwise described to you at the time of collection. On occasion we use email address or other contact information to contact our Users to ask them for their input on our services. We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and product offerings, and to customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site. On the other hand, we use your information to process your subscription, and we may store your payment information (using a trusted third party such as PayPal or Stripe) so that you do not have to re-enter it every time you make a purchase. If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to no longer receive our newsletters you may update the settings in your account, follow the instructions located in the email, or you may contact us at .
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a User, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Site (which vary, depending on what kind of User you are), and you are no longer anonymous to us. Where possible, on these forms we indicate which fields are required and which fields are optional. As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, the webpage you were visiting before you came to our Site, internet service provider (ISP), pages of our Site that you visit, the time spent on those pages, referring/exit pages, operating system, date/time stamp, and/or clickstream data. Fivehop does not collect IP addresses of end users on behalf of Customers. We may also use other third-party services to assist us in using and analyzing these tools and the data they provide, and in monitoring your use of the Site.
RETENTION, ACCESS AND CHANGE TO PERSONAL INFORMATION You may review, correct or delete your personal information any time by accessing your account on the website to set up your profile, or contact us by email Si usted es un usuario final de un sitio de atención al cliente o ha publicado contenido generado por el usuario con hashtags marca de un cliente y ya no desea ser contactado por dicho cliente, póngase en contacto con ese cliente directamente. Si el cliente solicita que Fivehop eliminar la información de nuestros registros, vamos a responder a la petición del cliente dentro de los 30 días hábiles. Fivehop will retain personal data provided by our end users and the data we process on behalf of our Customers for as long as needed to provide the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. TRANSFER OF PERSONAL INFORMATION Fivehop may transfer personal information to those Customers on whose behalf we have collected it and to companies that help us provide our Services, but we’ll never sell their information. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Site, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information.
Fivehop uses technologies like cookies, pixel tags and web beacons to provide, monitor, analyze, promote and improve the Service. For example, a cookie is used to remember your user name when you return to the Service and to improve our understanding of how you interact with the Service. You can block cookies on your web browser; however please be aware that some features of the Service may not function properly if the ability to accept cookies is disabled. You may disable or block cookies by adjusting your browser preferences at any time; however, please be aware that some features of the Service may not function properly if the ability to accept cookies is disabled.We may utilize third-party service providers to provide us with analytics services and to serve advertisements on our behalf across the Internet. These parties may utilize cookies or similar technologies to gather information about your browsing activities over time and across different websites following your use of the Service. For example, we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyze how users use the Service and to enhance their experience when they use the Service. To opt-out of having your data used by Google Analytics please go to: We do not currently recognize or respond to browser-initiated Do Not Track signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services as there is no consistent industry standard for compliance. RELEASE OF PERSONAL INFORMATION We may share your information in the following ways: With Your Consent. We will share personal information with companies, organizations or individuals outside of Fivehop when we have your consent to do so. When we deem it necessary to protect the property or rights of the user community, or this Site or the Services. We require that you connect your Instagram account to the Fivehop platform, so that we can access data to provide you with our services. As required by law, such as to comply with a subpoena, or similar legal process. If Fivehop is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, our customers’ information may be among the transferred business assets. We will notify you of such a change in ownership or transfer of assets by posting a notice on the website. We may share your information with service providers who perform services on our behalf. To designated third parties to resolve or investigate abuse complaints. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If necessary to defend against legal claims. We may post Customer testimonials/comments/reviews on our Site which may contain personally identifiable information. We obtain the Customer’s consent prior to posting the testimonial if we include personal information, such as a name, of the Customer along with the testimonial. If you are the subject of a testimonial and want your testimonial removed, please contact us at .
Fivehop is very concerned about safeguarding the confidentiality of your personally identifiable information. For that reason, we implement security technology and firewalls, systems and procedures, and we consistently work to improve our security measures. However, no security system is foolproof and we cannot guarantee the security of your information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information, you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Once Fivehop receives your transmission, we make commercially reasonable efforts to ensure its security on our system. You should also protect and not share your Fivehop UserID, password and account information.
If you opt in to receive marketing communications from Fivehop, subscribe to our newsletter(s) or become a Customer of our Services, we will use your name and email address to send communications to you. If you no longer wish to receive these communications you can follow the unsubscribe instructions contained in those emails or contact us at . But, customers may not opt-out of service-related communications which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
It has become increasingly common for unauthorized individuals to send e-mail messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Phishing emails will show the sender as a legitimate email address (such as and will usually have text and graphics stolen from genuine websites. The email will either ask you to enter private information or may provide a link to a website that does the same. But the difference is that we will never ask you for personal information (such as your username, password, or credit card information) through an email. If you receive an email that looks like it is from us asking for personal information, please don’t respond, don’t enter any information, and don’t click on any link in the email. If you have questions regarding a suspicious email, please contact us immediately at .
The Site and Services are directed only at users over the age of 18. If you have reason to believe that a child under the age of 18 has provided personal information to us, please contact us at , and we will delete the information as soon as possible. If you are under 18, you may make purchases only with consent of a parent or guardian.